Welcome to the Customer Service Center
Holiday Hours | Forms & Disclosures | Loan Assistance
Exceptional customer service is our top priority. Our customer service center is dedicated to assisting you.
You can reach US by:
- Phone. Call US at 866-440-0391 (we are available 8 am - 6 pm, Monday through Friday and 9 AM - 2 pm on Saturdays or contact our 24-hour automated customer service center at 845-338-0900 or toll free at 888-579-4344. Messages left during non-business hours will be returned on the next business day.
- Fax. You can fax us at 845-339-9334. To protect your identity, please refrain from including sensitive information.
- Email. Send email to firstname.lastname@example.org. To protect your identity, please do not include any sensitive information in your email. Emails received during non-business hours will be responded to on the next business day.
- Visiting any one of our convenient branch locations or by accessing our 24 hour ATM locations.
- Mail. Send your correspondence to the Customer Service Center at Ulster Savings Bank, PO Box 3337, Kingston, NY 12402. Courier or express packages should be sent to our street address at 180 Schwenk Drive, Kingston, NY 12401
- DEBIT MASTERCARD. Lost or stolen card? Contact US first during regular business hours. After hours, report a lost or stolen credit card at this number: 1.800.472.3272