Customer Service

Welcome to the Customer Service Center

Holiday Hours | Loan Payment Assistance | Order Checks


Click here if you are traveling abroad with your Ulster Savings Bank Debit/ATM card!

 

Exceptional customer service is our top priority. Our customer service center is dedicated to assisting you.

You can reach US by:

  • Phone. Call US at 866-440-0391 (we are available 8 am - 6 pm, Monday through Friday and 9 AM - 2 pm on Saturdays or contact our 24-hour automated customer service center at 845-338-0900 or toll free at 888-579-4344. Messages left during non-business hours will be returned on the next business day.

    Language Line Services:  We are able to assist customers that require language translation assistance through our partnership with Language Line Solutions.  Please click here for further information about this service.
     
  • Fax. You can fax us at 845-339-9334. To protect your identity, please refrain from including sensitive information.
  • Email. Send email to customerservice@ulstersavings.com. To protect your identity, please do not include any sensitive information in your email. Emails received during non-business hours will be responded to on the next business day.
  • Visiting any one of our convenient branch locations or by accessing our 24 hour ATM locations.
  • Mail. Send your correspondence to the Customer Service Center at Ulster Savings Bank, PO Box 3337, Kingston, NY 12402. Courier or express packages should be sent to our street address at 180 Schwenk Drive, Kingston, NY 12401

 

If you need to report a lost or stolen Ulster Savings Debit MasterCard® or ATM card after business hours, call (800) 472-3272.

To activate and/or PIN (or re-PIN) your debit/ATM card, please call (888) 533-7554.  (NOTE:  There is a limit set for maximum PIN tries on debit/ATM cards.  If you are locked out or have further questions, please contact our Customer Service Center at (866) 440-0391 during regular business hours.)

 

PRIVACY POLICY - Affiliate Marketing Opt-Out Request

If you are a customer of Ulster Savings Bank or our subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.), and you would like to opt out of affiliate marketing efforts, please complete the form below or contact our Deposit Operations Department at (866) 440-0391, ext. 5710.

If you have any questions or concerns about your opt-out request, please contact our Customer Service Center at (866) 440-0391 during regular business hours or via e-mail at customerservice@ulstersavings.com.


I have received a Privacy Policy Notice from Ulster Savings Bank or its subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.) and I would like to opt out of any future affiliate marketing efforts.

Member FDIC

Investment, Tax, Payroll and Insurance products and services offered through Ulster Insurance Services, Inc. and Ulster Financial Group, Inc., subsidiaries of Ulster Savings Bank, are NOT FDIC INSURED.

Equal Housing Lender

NMLS #619306



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