Coronavirus Response

Keeping you posted on what we are doing in response to COVID-19 is our commitment to you. We have assembled a team to monitor the coronavirus (COVID-19) developments and are following recommendations from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities. Please know that additional sanitizing measures are in place at all branch locations and we are communicating and coordinating with critical service providers and suppliers with contingency plans so we can always provide the products and services you need.

President's Message

Since our founding in 1851, Ulster Savings Bank has grown consistently to be one of the most well-run and well-capitalized banks in the country. Our capital ratios consistently exceed the regulatory benchmarks for being well-capitalized, and we have received a Bauer 5-Star Rating which is the highest score this independent agency offers for safety, soundness, and performance of banks. We were also recognized by the Extraordinary Banking Institute with Extraordinary Banking Awards in 2018 and 2019, as one of the top 1% of banks in the nation.

While current financial conditions are unquestionably turbulent, Ulster Savings has stood strong for 169 years by always maintaining a strong balance sheet and diversifying ourselves to be successful in any market condition. Throughout our history, we have effectively navigated many turbulent times, including 3 depressions, 26 recessions, 28 presidential cycles, and other events and crises.

Our capital levels and balance sheets are equally matched by our contingency and incident management planning. We have enacted precautionary plans and have additional measures available to ensure uninterrupted service for our clients. Concurrently, our recently upgraded digital platform also ensures our clients can easily manage and transact with best-in-class online and mobile banking capabilities.

When you choose Ulster Savings Bank for your financial services, you can rest well knowing your money is safe and easily accessible.

We are also here for our communities. The Ulster Savings Foundation Board has just approved $50,000 in proactive grants to go to several organizations for helping to provide essential services to food pantries so they can immediately help those in greatest need. We will continue to look at other ways to help.

If you need us we are here for you.  Feel free to contact us at customerservice@ulstersavings.com or by calling 866.440.0391.

 

Safety Precautions

Our banking lobbies at all locations are closed until further notice. Our drive-thru banking services will continue to be available. Our customer service center, loan center, tax, payroll and insurance areas as well as support personnel will continue to operate with regular business hours.

Since our Phoenicia branch does not offer Drive-Thru banking, Walk-Up banking will be available through our drop box.

A reminder of alternatives available to you:

  • Online and Mobile Banking: For mobile deposit, change of address, stop payments, sending secure emails, paying your bills, transferring money and more
  • Debit Cards: If your transaction is declined, please contact Enfact, our fraud monitoring provider at 1-800-262-2024, for lost or stolen debit cards, turn your card off inside online banking and call 1-800-472-3272 
  • Bill Pay: For online or mobile bill pay questions, please use this number: 1-844-699-9741
  • Mobile Wallet: Load your debit card onto your phone for contactless transactions
  • Telephone Banking: 866-440-0391
  • Person to Person payments can be easily set up using Zelle®. 
  • New Accounts: Most new accounts can be opened online or by appointment

We are taking appointments if the above alternatives do not work for your particular situation. Please call us at 866-440-0391 or email us at customerservice@ulstersavings.com to arrange your personal appointment.

Financial Flexibility

We are taking the following additional steps to provide more financial flexibility to our clients, especially those that may be facing financial hardship. 

Effective March 18 for an initial 30-day period, the following enhancements will be available to Ulster Savings Bank personal and business clients:

  • Increased daily debit card spending limits
  • Increased daily mobile deposit and ATM deposit limits
  • Waived incoming wire fees
  • ATM fees waived for customers using non-network owned ATMs
  • ATM fees waived for non-customers using Ulster Savings ATMs
  • Waived penalties for early CD withdrawals up to $20,000

Effective March 26 for the next 90 days we will be waiving the following fees to Ulster Savings Bank’s personal and business clients:

  • Overdraft of funds
  • Insufficient funds
  • Uncollected funds
  • Overdraft Privilege Service
  • Continuous Overdraft
  • Savings Overdraft

Excessive Transactions: Reg D limits the number of withdrawals or outgoing transfers from a savings or money market account (currently up to 6 transactions per statement cycle). Given the current environment, and with temporarily closing our bank lobbies, we are suspending, until further notice, the limitation of transfers or withdrawals by means of: 

  • preauthorized or automatic transfer
  • telephone or online banking transactions
  • or transfers to third parties using your USB card for purchases either electronically or by check

Higher ATM Cash Limits: You can now withdraw up to $750 per day from any ATM when you use your Ulster Savings Bank ATM or debit card.

Direct Deposit to You Faster: We are expediting direct deposit monies that flow through Ulster Savings.  What that means to you is seeing your direct deposit in your account a little bit sooner than normal in most cases, depending on where your direct deposit originates.

Homeowners

If your income has been affected by the COVID-19 crisis, we can offer you a forbearance on payments for up to 3 months. Please complete a Mortgage Payment Relief Request to be considered.

Business Owners

USB Business Loan Payment Relief:

The COVID-19 pandemic has had an adverse effect on many businesses and we are here to help our customers. Ulster Savings Bank will consider your request for loan payment relief once you submit a Business Loan Payment Deferral Request.  If you have questions or need assistance, please call 866.440.0391 Ext. 6415.

Pursuit Business Loans (New York State):

New York Business Development Corporation and affiliates The 504 Company and Excelsior Growth Fund have rebranded as Pursuit, which offers loans to businesses injured by the COVID-19 pandemic. 
 

Small Business Administration (Federal):

The Small Business Administration offers disaster relief in amounts up to $2 million and with terms up to 30 years. You can Apply for SBA’s Economic Injury Disaster Loan using the Disaster Loan Application Portal (DLAP).

Business Insurance:

As businesses adapt to the changing requirements needed to stem the spread of the coronavirus, new risks and business exposures are emerging.

The mandate for restaurants and other food-related businesses to adopt a takeout and delivery-only model is a prime example. Employees using their personal vehicle for business purposes may expose an unanticipated risk to the owner’s current coverage—and to the driver’s personal coverage.

It’s an excellent time to protect your investment by reviewing your current business coverages with your insurance broker. They can help you prepare for the challenges ahead and take advantage of new programs and options offered by our carriers.

We are here to help you succeed and we are happy to help you with this process. Please call us at 845-338- 6000.

Insurance Customers

We will not be taking any person-to-person payments at this time. As an option, a drop box located in the lobby of our main branch at 180 Schwenk Dr., Kingston, will be available for your payments. Be sure to note the insurance carrier name and policy number on your check or attach a copy of your bill.

You will receive confirmation of receipt by the next business day. Please be advised that payments do not guarantee coverage until they are accepted by the insurance carrier.

You can also make payments using the following methods:

  • Online with your carrier
  • By mail, send your payment directly to your carrier
  • By telephone with your carrier
  • By telephone with Ulster Insurance - call 845-388-6000, ext. 3934

Community Response

In addition to our regular community support (over $100,000 in 2020), we are proud to announce the Ulster Savings Charitable Foundation has immediately dispersed $50,000 in grant money to help support local efforts to provide food and other essential services during the COVID-19 crisis.

Beware of Scams

While the news is abuzz with the progress of the coronavirus, hackers are spreading phishing emails and malicious domains while using this public health crisis as a cover.

Coronavirus: Scammers follow the headlines

FTC & FDA: Warnings sent to sellers of scam Coronavirus treatments

Stimulus check or economic relief scams

There are reports that the government will help to ease the economic impact of the virus by sending money by check or direct deposit. However, the government WILL NOT ask for a fee to receive the funds, nor will they ask for your personal or account information.

Stay Safe. Stay Healthy.

We understand that unusual times can bring uncertain circumstances and we will be sending future updates when necessary. Should you find that you are in need of our support, please don't hesitate to contact us. After all, without you there is no US so we are here for you. Check back regularly to find out the latest updates. 

FAQs

In difficult circumstances, some banks may need to temporarily limit operations to protect the health of their employees and customers. This may include closing a lobby, converting to drivethru only services, or encouraging customers to use ATMs or digital channels to access their services.

Regardless of the bank’s operating conditions, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.

Please see additional information regarding deposit insurance.

The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs.

Keep in mind, the safest place for your money is inside a bank. Banks will continue to ensure that their customers have access to funds either directly or electronically, and inside an FDICinsured bank, your funds are protected by the FDIC.

Yes. The FDIC has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday.

If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center.

The FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE)In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage.

The FDIC also has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday.

If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center.

Customers with questions can contact us at If you need us we are here for you.  Feel free to contact us at customerservice@ulstersavings.com or by calling 866.440.0391.

If you are a debit card user and your transaction is declined, please contact Enfact, our fraud monitoring provider at 1-800-262-2024.

For lost or stolen debit cards, turn your card off inside online banking and call 1-800-472-3272. 

For online or mobile bill pay questions, please use this number: 1-844-699-9741.

We are waiving our ATM fees for customers using non-network owned ATMs and we are waiving Ulster Savings ATM fees for non-customers using our ATMs.

We are waiving penalties for early Certificate of Deposit (CD) withdrawals up to $20,000

We are taking appointments if you need to wire money. Please contact us at 866-440-0391 or customerservice@ulstersavings.com to arrange your personal appointment. Daily cut offs for wiring money is 2pm. Fees for incoming wires are currently waived.

Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party and you know that it is a reputable organization. In addition, you should be cautious about online solicitations. Be on guard against imposters who contact you claiming to be government employees or volunteers and who ask for personal financial information or money. Reject offers to cash a check for someone in exchange for a fee, even if the bank makes the funds available to you right away, as it may later turn out that the check was fraudulent.

Contact your employer to ensure that payroll operations are functioning as normal and to verify that funds were sent to the correct account, and when they are scheduled to be deposited into your account.

If your income has been affected by the COVID-19 crisis, we can offer you a forbearance on payments for up to 3 months. Please complete a Mortgage Payment Relief Request to be considered.

If you feel ID theft is a concern, or have reason to believe you may be a victim of ID theft, you may place a "fraud alert" on your credit file, by contacting the fraud department at one of the three major credit bureaus for which contact information appears below:

  • Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374- 0241
  • Experian: 1-888-EXPERIAN or 1-888-397-3742; www.experian.com; P.O. Box 9554, Allen, TX 75013
  • TransUnion: 1-888-909-8872; www.transunion.com; Fraud Victim AssistanceDepartment, P.O. Box 2000, Chester, PA 19016

You only need to notify one credit bureau. The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file.

Placing a “fraud alert” on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless the bank can contact you and positively confirm your identity and that you are applying for credit.

In addition, people who think their personal information has been misused should contact the local police. They also can contact and file a complaint with the Federal Trade Commission by phone at 877-IDTHEFT or 1-877-438-4338 or TDD 1-866-653-4261 or on the Internet at www.identitytheft.gov.

As always, protect your Social Security number, bank account and credit card numbers, and other personal information, especially in response to unsolicited requests from strangers. Fraudsters may try to trick you into divulging personal information, or they may steal sensitive mail or documents from homes and offices.

These tips will help you begin to re-establish your financial records. You should call the bank office first if you are trying to conduct business in person to make sure they have not temporarily closed or restricted lobby access due to COVID-19.

Replace your driver’s license or state identification (ID) card. A driver’s license and a state ID card for non-drivers are the most commonly used IDs for proof of identity. These documents should be replaced as soon as possible. Contact the Department of Motor Vehicles in the appropriate state.

Replace your Social Security card. The Social Security Administration’s (SSA) card replacement process requires another form of identification, such as a driver’s license. For more information, call 1-800-772- 1213 (TTY 1-800-325-0778) or go to www.SSA.gov and click on “Get Or Replace A Social Security Card.” The website also provides information about Social Security benefit payments click click here.

Consider replacing other documents that may serve as proof of identity, such as:
Passport

  • Employer ID card
  • School ID card
  • Military ID card
  • Marriage or divorce record
  • Adoption record
  • Health insurance card (not a Medicare card)
  • Life insurance policy

Replace your credit cards, debit cards, and checks and inquire about your safe deposit box. Contact your financial institution. You can call the FDIC’s toll-free number 1-877-ASK- FDIC (1-877-275-3342) for bank contact information. Once connected, your financial institution should explain the process for replacing your cards, checks, and financial records. If you kept documents in your bank’s safe deposit box, you may want to inquire to the institution about how you can access your box. For credit cards, if you are unsure of which financial institution issued your card, contact information for the four major credit card companies appears below:

American Express – 1-800-528-4800 or TDD 1-800-221-9950

Discover – 1-800-DISCOVER (1-800-347-2683) or TDD 1-800-347-7449

MasterCard – 1-800-627-8372

Visa – 1-800-VISA-911 (1-800-847-2911)

If you do not remember the credit cards you have, you can obtain your credit report from one of the three major credit bureaus (Equifax at 1-800-525-6285, Experian at 1-888-397-3742, or TransUnion at 1-800-680-7289). Your credit report should list all credit cards in your name and a copy of this information may be provided to you at no cost under a new federal law. For details, contact a central service set up by the credit bureaus at 1-877-322-8228 or go to www.annualcreditreport.com/index.action.

You can contact us at 866-440-0391 and provide information regarding the disputed transactions no later than 60 days after the bank sent the first statement containing the disputed charges. The bank has 90 days to investigate and resolve the dispute. 

You can also contact us through secure messaging in your online banking portal.

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