These tips will help you begin to re-establish your financial records. You should call the bank office first if you are trying to conduct business in person to make sure they have not temporarily closed or restricted lobby access due to COVID-19.
Replace your driver’s license or state identification (ID) card. A driver’s license and a state ID card for non-drivers are the most commonly used IDs for proof of identity. These documents should be replaced as soon as possible. Contact the Department of Motor Vehicles in the appropriate state.
Replace your Social Security card. The Social Security Administration’s (SSA) card replacement process requires another form of identification, such as a driver’s license. For more information, call 1-800-772- 1213 (TTY 1-800-325-0778) or go to www.SSA.gov and click on “Get Or Replace A Social Security Card.” The website also provides information about Social Security benefit payments click click here.
Consider replacing other documents that may serve as proof of identity, such as:
- Employer ID card
- School ID card
- Military ID card
- Marriage or divorce record
- Adoption record
- Health insurance card (not a Medicare card)
- Life insurance policy
Replace your credit cards, debit cards, and checks and inquire about your safe deposit box. Contact your financial institution. You can call the FDIC’s toll-free number 1-877-ASK- FDIC (1-877-275-3342) for bank contact information. Once connected, your financial institution should explain the process for replacing your cards, checks, and financial records. If you kept documents in your bank’s safe deposit box, you may want to inquire to the institution about how you can access your box. For credit cards, if you are unsure of which financial institution issued your card, contact information for the four major credit card companies appears below:
American Express – 1-800-528-4800 or TDD 1-800-221-9950
Discover – 1-800-DISCOVER (1-800-347-2683) or TDD 1-800-347-7449
MasterCard – 1-800-627-8372
Visa – 1-800-VISA-911 (1-800-847-2911)
If you do not remember the credit cards you have, you can obtain your credit report from one of the three major credit bureaus (Equifax at 1-800-525-6285, Experian at 1-888-397-3742, or TransUnion at 1-800-680-7289). Your credit report should list all credit cards in your name and a copy of this information may be provided to you at no cost under a new federal law. For details, contact a central service set up by the credit bureaus at 1-877-322-8228 or go to www.annualcreditreport.com/index.action.