Resources

Our goal is to provide you with tools and resources to help you succeed. Here you’ll find access to our ATMs, banking resources, comprehensive online tools, and much more.

ATM Locator

Customer Support

  • Contact Us
  • Telephone Banking
  • Report Stolen Cards
  • Active Cards
  • Debit Card Security
  • Holiday Schedule
  • Direct Deposit
  • Order Checks
  • Prepaid Cards
  • Loan Payment Assistance
  • Frequently Asked Questions
  • Privacy Policy Opt Out
Customer Support

Debit Card Security

Enfact - Fraud Monitoring Provider: 1-800-262-2024

We use EnFact, a fraud monitoring provider, in order to ensure your accounts are safe against various types of fraud. If your transaction is declined or your debit card is locked please contact Enfact at 1-800-262-2024. EnFact will contact you via a text message or by calling from 1-800-262-2024 to verify that the transactions made, or those attempting to be made, are coming from you and not a scammer..You need to respond to these calls, as failing to do so may leave the door open for fraud to occur or result in your card being frozen from future use in order to prevent it.

 

24/7 Debit Card Customer Support: 866-440-0392

  • Activate Debit Card
  • Card Replacement
  • Declined Transactions
  • Digital Wallet Tokenization
  • Fraud Prevention
  • Report Lost or Stolen Card

Money IQ

Money IQ for Business

Online Safety and Fraud Prevention

The internet makes everyday tasks like shopping, banking and paying bills faster and more convenient. It's important to be safe and responsible online. Scammers use the internet in many ways to try to trick you into sending them money or your personal information.

At Ulster Savings Bank we take online safety and security very seriously. We have compiled a digital library to educate our customers about fraud prevention, online safety and identity theft. Take advantage of this important resource today by visiting the tabs on the right.

Remember:  Be proactive, not reactive!

  1. Don’t respond directly to a text.  Call the number on the back of your debit or credit card or the number listed on our website. 
  2. If you are suspicious about a phone call, hang up and call a number you KNOW is correct
  3. Ulster Savings Bank will NEVER ask for online banking credentials.
  4. Ulster Savings Bank will NEVER ask for your debit card PIN.
  5. Ulster Savings Bank will NEVER ASK you to repeat a verification code sent via text or email (Multi-Factor Authentication used for online banking).
Fraud Prevention Identity Theft Money Mule Awareness

Financial Education Resources

Economic and financial literacy is an important skill for daily financial decisions. We are here to help with the critical knowledge you need to take control of your financial education. You can use our online education tools to help you with financial insight into topics that are of interest to you.

 

 

Financial Education Center
24/7 Debit Card Support: 866-440-0392
Calls from 800-262-2024 are from our fraud monitoring provider Enfact.
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