COVID-19 Updates and Resources

Since our founding in 1851, Ulster Savings Bank has grown consistently to be one of the most well-run and well-capitalized banks in the country. Our capital ratios consistently exceed the regulatory benchmarks for being well-capitalized, and we have received a Bauer 5-Star Rating which is the highest score this independent agency offers for safety, soundness, and performance of banks. We were also recognized by the Extraordinary Banking Institute with Extraordinary Banking Awards in 2018 and 2019, as one of the top 1% of banks in the nation.

While current financial conditions are unquestionably turbulent, Ulster Savings has stood strong for 169 years by always maintaining a strong balance sheet and diversifying ourselves to be successful in any market condition. Throughout our history, we have effectively navigated many turbulent times, including 3 depressions, 26 recessions, 28 presidential cycles, and other events and crises.

Our capital levels and balance sheets are equally matched by our contingency and incident management planning. We have enacted precautionary plans and have additional measures available to ensure uninterrupted service for our clients. Concurrently, our recently upgraded digital platform also ensures our clients can easily manage and transact with best-in-class online and mobile banking capabilities.

When you choose Ulster Savings Bank for your financial services, you can rest well knowing your money is safe and easily accessible.

If you need us we are here for you.  Feel free to contact us at customerservice@ulstersavings.com or by calling 866.440.0391.

Financial Flexibility

Our banking lobbies at all locations are closed until further notice. Our drive-thru banking services will continue to be available. Our customer service center, loan center, tax, payroll and insurance areas as well as support personnel will continue to operate with regular business hours.

Since our Phoenicia branch does not offer drive-thru banking, Walk-Up banking will be available through our drop box.

We are taking additional steps to provide more financial flexibility to our clients, especially those that may be facing financial hardship. This will include many enhancements such as waiving fees and penalties as well as increasing ATM cash limits.

Business Owners

The COVID-19 pandemic has had an adverse effect on many businesses and we are here to help our customers. Ulster Savings Bank will consider your request for loan payment relief once you submit a Business Loan Payment Deferral Request.  If you have questions or need assistance, please call 866.440.0391 Ext. 6415.

Homeowners

If your income has been affected by the COVID-19 crisis, we can offer you a forbearance on payments for up to 3 months. Please complete a Mortgage Payment Relief Request to be considered.

Insurance Customers

We will not be taking any person-to-person payments at this time. Be sure to note the insurance carrier name and policy number on your check or attach a copy of your bill. Please be advised that payments do not guarantee coverage until they are accepted by the insurance carrier.

You can make payments using the following methods:

  • Lobby drop box at 180 Schwenk Drive, Kingston
  • Online with your carrier
  • By mail, send your payment directly to your carrier
  • By telephone with your carrier
  • By telephone with Ulster Insurance - call 845-388-6000, ext. 3934

Beware of Scams and Fraud

Scammers, fraudsters and hackers are out in full force taking advantage of the government’s financial response to the COVID-19 pandemic. They will use e-mail, text messages, social media and phone calls with one goal in mind – to take your money, your identity or both.

Government agencies will NEVER do the following:

  • Contact you to ask for money or for your personal information.
  • Tell you to pay them by Western Union, MoneyGram or gift cards.
  • Ask you to send cash by mail.

 

 

Community Outreach

Thank you for helping us give back to the community we serve during the COVID-19 crisis. Where you bank really does matter, especially during difficult times. Because of you we have been able to give back in the following ways:

  • We have donated $316,000 to community agencies that are providing critical support and services during the COVID-19 outbreak.
  • We helped save over 3,000 local jobs by providing local small businesses with over $30 million in Paycheck Protection Program loans. 
  • Our employees have volunteered 818 hours to 105 local non-profits and food banks since January, 2020 including meal delivery to our front lines.

Watch Bill Calderara talk with Don Kerr, host of the show Slice of New Paltz, to discuss how the bank is adapting to the pandemic and how it can help the community.

Listen to President and CEO Bill Calderara answer questions about stimulus check fraud and the paycheck protection program on the WBPM (92.9) Bob Miller Morning Show, which aired Friday, April 24.

It’s so very cool when a local savings bank gets all George Bailey in a time of hardship. Right on, @ulstersavings!
3/19/2020 Message Posted on Twitter

Good for you, Ulster Savings for helping folks in need through your generous monetary donation to local food banks at this time.
3/19/2020 Message Submitted to USB Customer Service

Stay Safe. Stay Healthy. We understand that unusual times can bring uncertain circumstances and we will be sending future updates when necessary. Should you find that you are in need of our support, please don't hesitate to contact us. After all, without you there is no US so we are here for you. Check back regularly to find out the latest updates. 

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