Since our founding in 1851, Ulster Savings Bank has grown consistently to be one of the most well-run and well-capitalized banks in the country. Our capital ratios consistently exceed the regulatory benchmarks for being well-capitalized, and we have received a Bauer 5-Star Rating which is the highest score this independent agency offers for safety, soundness, and performance of banks. We were also recognized by the Extraordinary Banking Institute with Extraordinary Banking Awards in 2018 and 2019, as one of the top 1% of banks in the nation.
While current financial conditions are unquestionably turbulent, Ulster Savings has stood strong for 169 years by always maintaining a strong balance sheet and diversifying ourselves to be successful in any market condition. Throughout our history, we have effectively navigated many turbulent times, including 3 depressions, 26 recessions, 28 presidential cycles, and other events and crises.
Our capital levels and balance sheets are equally matched by our contingency and incident management planning. We have enacted precautionary plans and have additional measures available to ensure uninterrupted service for our clients. Concurrently, our recently upgraded digital platform also ensures our clients can easily manage and transact with best-in-class online and mobile banking capabilities.
When you choose Ulster Savings Bank for your financial services, you can rest well knowing your money is safe and easily accessible.
If you need us we are here for you. Feel free to contact us at firstname.lastname@example.org or by calling 866.440.0391.
Our banking lobbies at all locations are closed until further notice. Our drive-thru banking services will continue to be available. Our customer service center, loan center, tax, payroll and insurance areas as well as support personnel will continue to operate with regular business hours.
Since our Phoenicia branch does not offer drive-thru banking, Walk-Up banking will be available through our drop box.
We are taking additional steps to provide more financial flexibility to our clients, especially those that may be facing financial hardship. This will include many enhancements such as waiving fees and penalties as well as increasing ATM cash limits.
The COVID-19 pandemic has had an adverse effect on many businesses and we are here to help our customers. Ulster Savings Bank will consider your request for loan payment relief once you submit a Business Loan Payment Deferral Request. If you have questions or need assistance, please call 866.440.0391 Ext. 6415.
If your income has been affected by the COVID-19 crisis, we can offer you a forbearance on payments for up to 3 months. Please complete a Mortgage Payment Relief Request to be considered.
We will not be taking any person-to-person payments at this time. Be sure to note the insurance carrier name and policy number on your check or attach a copy of your bill. Please be advised that payments do not guarantee coverage until they are accepted by the insurance carrier.
You can make payments using the following methods:
- Lobby drop box at 180 Schwenk Drive, Kingston
- Online with your carrier
- By mail, send your payment directly to your carrier
- By telephone with your carrier
- By telephone with Ulster Insurance - call 845-388-6000, ext. 3934
Beware of Scams and Fraud
Scammers, fraudsters and hackers are out in full force taking advantage of the government’s financial response to the COVID-19 pandemic. They will use e-mail, text messages, social media and phone calls with one goal in mind – to take your money, your identity or both.
Government agencies will NEVER do the following:
- Contact you to ask for money or for your personal information.
- Tell you to pay them by Western Union, MoneyGram or gift cards.
- Ask you to send cash by mail.