Customer Support

Contact Us

Customer Support: 845-338-6322
Email: [email protected]
Monday-Friday: 8 am - 6 pm
Saturday: 9 am - 2 pm

24/7 Debit Card Customer Support: 866-440-0392

  • Activate Debit Card
  • Card Replacement
  • Declined Transactions
  • Digital Wallet Tokenization
  • Fraud Prevention
  • Report Lost or Stolen Card

Business Banking Support: 845-943-5089

Fax: 845-339-9334

Mail:
Customer Service Center
Ulster Savings Bank
PO Box 3337
Kingston, NY 12402

Street Address:
Ulster Savings Bank
180 Schwenk Drive
Kingston, NY 12401

Holiday Schedule 2025

All Ulster Savings Bank branches will be closed on the following 2024 holidays shown below. Our ATMs, online, and telephone banking services will remain available to meet your banking needs.

New Year’s Day Wednesday, January 1
Martin Luther King Day Monday, January 20
President’s Day Monday, February 17
Memorial Day Monday, May 26
Juneteenth Observed Thursday, June 19
Independence Day Friday, July 4
Labor Day Monday, September 1
Columbus Day Monday, October 13
Veterans’ Day Tuesday, November 11
Thanksgiving Day Thursday, November 27
Christmas Day Thursday, December 25

Mastercard® Guide to Benefits

Please review your Guide to Benefits depending on which debit Mastercard(s) your are issued at your account opening(s). The Enhanced Mastercard is a debit card from Mastercard offering a wider range of benefits than a standard debit card. We also offer the Enhanced Mastercard Guide to Benefits in Spanish.

Enhanced Mastercard Guide to Benefits

Small Business Mastercard Guide to Benefits

Enhanced Mastercard Spanish Guide to Benefits

Telephone Banking

Can’t get to the bank to transfer funds from your savings to your checking? With telephone banking, you can:

  • Check account balance information and transaction history
  • Transfer money between eligible accounts
  • Request stop payments of checks
  • Make loan payments
  • Check rates

Convenience & Flexibility 24 hours a day... 7 days a week!

Local 845 area code: 338-0900

Toll Free: 888-579-4344

Don't speak English? Language Services offers many different languages!

Loan Payment Assistance

 

For your convenience, we have a multi-page, PDF Borrower Assistance Package available online. Please complete, print and return it to us at Ulster Savings Bank, 180 Schwenk Drive, Kingston, N.Y. 12401

These forms can also be e-mailed to us at [email protected]. If you require a written copy of the Borrower Assistance Package or have any questions, please call US toll-free at 845-338-6322,ext. 3338. We look forward to assisting you.

Get Assistance Application

Privacy Policy – Affiliate Marketing Opt-Out Request

If you are a customer of Ulster Savings Bank or our subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.), and you would like to opt out of affiliate marketing efforts, please complete the form below or contact our Deposit Operations Department at 845-338-6322, ext. 5710.

If you have any questions or concerns about your opt-out request, please contact our Customer Service Center at 845-338-6322 during regular business hours or via e-mail at [email protected].

Privacy Policy Opt-Out

I have received a Privacy Notice from Ulster Savings Bank or its subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.) and I would like to opt out of any future affiliate marketing efforts.   Read the privacy notice here

 

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