Customer Support

Contact Us

For Business Banking Users  845.943.5089
8 am - 6 pm, Mon-Fri
9 am - 2 pm, Sat
Customer Service Center, Ulster Savings Bank
PO Box 3337, Kingston, NY 12402
Street Address:
180 Schwenk Dr., Kingston, NY 12401

Report Stolen Cards

During business hours:
After business hours:
Activate and/or PIN or re-PIN debit/ATM card:

Telephone Banking

Toll Free:


General FAQs

Ulster Savings Bank’s routing number is 221971264.

Sign up to register your account(s) for Online Banking and Mobile Banking. Once your registration has been approved, you may login and view all your account(s) online.

Please call 800-472-3272 and follow the prompts.

Please contact our Customer Service Center at 1-866-440-0391 Monday-Friday 8 am-6 pm or Saturday 9 am-2 pm.

Please log into your online banking account to find the link to order your checks or click here.

Foreign ATM fees are assessed when a non-Ulster Savings Bank ATM is used.

Mortgage FAQs

If you have an existing Ulster Savings checking account, log into your online banking to make a transfer to your loan. If not, you can register to make an automatic one-time payment or re-occurring payments on the Mortgage Payment Options page.

Yes! Please call our Telephone Banking number at 845-338-0900 or customer service toll free at 866.440.0391. There are other ways to make a payment as well. Log in to your online banking to make a payment from your existing checking/savings account or if you don't have online banking with us, you can set up an automatic one-time or reoccurring payment on our website here.

By calling the loan servicing department at 866-440-0391, ext. 5701.

Please contact our Loan Servicing department at 866-440-0391, ext. 3338.

By calling 866-440-0391 and asking for our tax escrow department.

Please fax to 845-339-5446 or by mail to: Ulster Savings Bank, 180 Schwenk Drive, Kingston, NY 12401 Attn: Tax Escrow Department

Holiday Schedule

All Ulster Savings Bank branches will be closed on the following 2021 hoildays shown below. Our ATMs, online, and telephone banking services will remain available to meet your banking needs.

New Year’s Day Friday, January 1
Martin Luther King Day Monday, January 18
President’s Day Monday, February 15
Memorial Day Monday, May, 31
Independence Day Monday, July 5
Labor Day Monday, September 6
Columbus Day Monday, October 11
Veterans’ Day Thursday, November 11
Thanksgiving Day Thursday, November 25
Christmas Day Saturday, December 25

Financial Education Resources

Economic and financial literacy is an important skill for daily financial decisions. We are here to help with the critical knowledge you need to take control of your financial education. You can use our online education tools to help you with financial insight into topics that are of interest to you.

Financial Education

We offer a wide range of online education modules on a variety of topics such as checking accounts, credit cards, car loans, insurance, investing, small business lending, owning a home, and preparing for retirement - just to name a few. Start your financial literacy journey with US!

K-12 Learning

EVERFI is here to help families bring learning to life at home. EVERFI's digital lessons are used by more than two million K-12 students, and thanks to our sponsors, are always available to school districts and educators at no-cost.

Loan Payment Assistance

For your convenience, we have a multi-page, PDF Borrower Assistance Package available online. Please complete, print and return it to us at the address below:

Ulster Savings Bank, 180 Schwenk Drive, Kingston, N.Y. 12401

These forms can also be e-mailed to us at If you require a written copy of the Borrower Assistance Package or have any questions, please call US toll-free at 866-440-0391,ext. 3338. We look forward to assisting you.

Privacy Policy – Affiliate Marketing Opt-Out Request

If you are a customer of Ulster Savings Bank or our subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.), and you would like to opt out of affiliate marketing efforts, please complete the form below or contact our Deposit Operations Department at 866-440-0391, ext. 5710.

If you have any questions or concerns about your opt-out request, please contact our Customer Service Center at 866-440-0391 during regular business hours or via e-mail at

Privacy Policy Opt-Out

I have received a Privacy Notice from Ulster Savings Bank or its subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.) and I would like to opt out of any future affiliate marketing efforts.   Read the privacy notice here


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