Customer Support

Contact Us

Customer Support: 845-338-6322

  • Monday-Friday: 8 am - 6 pm
  • Saturday: 9 am - 2 pm

Business Banking Support: 845-943-5089
24/7 Debit Card Support: 866-440-0392
Email: customerservice@ulstersavings.com
Fax: 845-339-9334

Mail: Customer Service Center
Ulster Savings Bank
PO Box 3337
Kingston, NY 12402

Street Address:
180 Schwenk Drive
Kingston, NY 12401

Debit Card Security

Enfact - Fraud Monitoring Provider: 1-800-262-2024

We use EnFact, a fraud monitoring provider, in order to ensure your accounts are safe against various types of fraud. If your transaction is declined or your debit card is locked please contact Enfact at 1-800-262-2024. EnFact will contact you via a text message or by calling from 1-800-262-2024 to verify that the transactions made, or those attempting to be made, are coming from you and not a scammer..You need to respond to these calls, as failing to do so may leave the door open for fraud to occur or result in your card being frozen from future use in order to prevent it.

 

24/7 Debit Card Customer Support: 866-440-0392

  • Activate Debit Card
  • Card Replacement
  • Declined Transactions
  • Digital Wallet Tokenization
  • Fraud Prevention
  • Report Lost or Stolen Card

Holiday Schedule 2024

All Ulster Savings Bank branches will be closed on the following 2024 holidays shown below. Our ATMs, online, and telephone banking services will remain available to meet your banking needs.

New Year’s Day Monday, January 1
Martin Luther King Day Monday, January 15
President’s Day Monday, February 19
Memorial Day Monday, May 27
Juneteenth Observed Wednesday, June 19
Independence Day Thursday, July 4
Labor Day Monday, September 2
Columbus Day Monday, October 14
Veterans’ Day Monday, November 11
Thanksgiving Day Thursday, November 28
Christmas Day Wednesday, December 25

Telephone Banking

Can’t get to the bank to transfer funds from your savings to your checking? With telephone banking, you can:

  • Check account balance information and transaction history
  • Transfer money between eligible accounts
  • Request stop payments of checks
  • Make loan payments
  • Check rates

Convenience & Flexibility 24 hours a day... 7 days a week!

Local 845 area code: 338-0900

Toll Free: 888-579-4344

Don't speak English? Language Services offers many different languages!

Loan Payment Assistance

For your convenience, we have a multi-page, PDF Borrower Assistance Package available online. Please complete, print and return it to us at the address below:

Ulster Savings Bank, 180 Schwenk Drive, Kingston, N.Y. 12401

These forms can also be e-mailed to us at assistance@ulstersavings.com. If you require a written copy of the Borrower Assistance Package or have any questions, please call US toll-free at 845-338-6322,ext. 3338. We look forward to assisting you.

Get Assistance Application

Privacy Policy – Affiliate Marketing Opt-Out Request

If you are a customer of Ulster Savings Bank or our subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.), and you would like to opt out of affiliate marketing efforts, please complete the form below or contact our Deposit Operations Department at 845-338-6322, ext. 5710.

If you have any questions or concerns about your opt-out request, please contact our Customer Service Center at 845-338-6322 during regular business hours or via e-mail at customerservice@ulstersavings.com.

Privacy Policy Opt-Out

I have received a Privacy Notice from Ulster Savings Bank or its subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.) and I would like to opt out of any future affiliate marketing efforts.   Read the privacy notice here

 

All fields are required
Help us prevent spam:

 

 

24/7 Debit Card Support: 866-440-0392
Calls from 800-262-2024 are from our fraud monitoring provider Enfact.
Back to Top